Before requesting a service offered electronically on the 2wheelstours.com website customers should ensure that they have read and understood the terms and conditions as laid out hereunder as these terms and conditions will govern any subsequent contract.
Definitions
2 WHEELS TOURS & TRAVEL AGENCY: Refers to the A Group Travel Agency, whose ownership status is stated below:
CAN-KAL YAŞAM DEK. GIDA SAN. TURIZM INS. VE DIS TIC. LTD. STI.: Refers to thelegal entity with a licence for operating an A Group Travel Agency, acting in the capacity of the owner of 2 Wheels Tours (hereinafter referred to shortly as “2 Wheels Tours”).
USER/VISITOR: Refers to a natural or legal person who uses these websites for any purpose.
WEBSITES: Refer to the entire of the servicesprovided online on the websites www.2wheelstours.com, www.ebikeantalya.com and www.escooterantalya.com (hereinafter referred to shortly as www.2wheelstours.com).
Languages
a. 2wheelstours.com website is currently available in English and Turkish.
b. Language Disclaimer - 2wheelstours pay great attention to the quality of the translation of its websites and Terms & Conditions. However, in the event of any discrepancy, the Turkish version shall prevail.
Terms & Conditions
These conditions govern all bookings made with 2 Wheels Tours (“2 Wheels Tours " “us “we”) . You (“you“ “individual requesting booking“ and all members of your party collectively called “guests“) accept these conditions yourself and on behalf of all members of your party whether you are booking as a guest or on behalf of others.
1.1 Booking Confirmation
Any booking, will only be confirmed when payment has been made in accordance with the terms specified in your reservation details unless otherwise agreed. Restrictions may apply, including, but not limited to, minimum night stay and age or pet restrictions; you will be advised of these at the time of booking where applicable. We reserve the right to refuse any booking at any time. All guest names and contact telephone numbers are required at the time of booking for security and health and safety reasons. As soon as your confirmation and invoice are received, please check the details carefully and let us know immediately if anything is incorrect. We are unable to accept any liability if we are not notified of any inaccuracies at the time of the confirmation. After the confirmation, you may also need to enter into separate accommodation agreements when you arrive to apartment.
1.2 Special Requests
2 Wheels Tours is in the business of providing surprisingly superior service and we will do what we can to help guests with special requirements. Please ensure we are made aware in writing, of any special requirements at the time of booking so we can help you select the most suitable apartment for your needs. Although we will strive to meet any reasonable requests no guarantees can be given that any request will be met. We cannot accept reservations which are conditioned on particular requests.
2.1 Payment
Payment is required at the time of booking unless otherwise agreed or set forth in the reservation details. If payment does not reach us at the required time we reserve the right to suspend or cancel any booking made. Any late payments will result in interest being charged at 2% above Central Bank of the Republic of Turkey base rate for the period concerned. Payment should be made by Bank Transfer. (bank details are available on request)
2.2 Security Deposit
A Security Deposit to cover “additional charges “, including breakages, damages, extra cleaning and further accommodation charges incurred during your stay, may be taken and you will be advised if this is the case at the time of enquiry.
2.3 Payment of Additional Charges
Valid credit/debit card details must be supplied at the time of booking in case of any incidentals or to cover “additional charges”.
In case of any additional charges, we will supply a written statement of what these are, including photographic evidence, where applicable. These charges will be deducted from any Security Deposit held or from a debit/credit card supplied and any balance on the Security Deposit will be refunded. In the event that payment under a debit/credit card is declined, 2 Wheels Tours will attempt to charge the card again and if still declined, 2 Wheels Tours reserves the right to terminate the booking, withhold the Security Deposit in consideration of payment of Rent and seek to exclude Guests from the Apartment until all charges due are promptly paid.
3.1 Pricing
The rates we advertise are to the best of our knowledge correct at the date of publication but we reserve the right to change any rates in line with market prices. Prior to the booking being confirmed rates quoted are based on the rates prevailing at the time but may be subject to change. Once a booking has been confirmed we will not change the rate quoted unless you amend the booking dates or our cost of supplying the accommodation changes as a result of tax changes or currency fluctuations beyond our control.
4.1 Changes, Extensions and Cancellations
All requests for changes, extensions and cancellations must be made in writing directly to your 2 Wheels Tours representative. Failure to extend, cancel or modify your reservation or booking directly with 2 Wheels Tours may result in you being liable to pay us the full amount of the booking.
4.2 Changes
If you wish to change any detail of your confirmed booking 2 Wheels Tours will use all reasonable efforts to make the change. All changes of dates are subject to availability. Should any change be rejected, you will be responsible for the original booking. Name changes or child age changes will not incur any charges or administration fees.
4.3 Extensions
If you wish to extend a reservation please give your 2 Wheels Tours representative as much notice as possible in order to facilitate your request. All extensions are subject to availability and potential rate change. Where notice to extend a stay has been given, we will only confirm this only when additional payment has been made in accordance with your booking details.
4.4 Cancellations and Early Departures
Your cancellation policy is clarified at the time of enquiry or booking and upon request.
Early Departures: 2 Wheels Tours reserves the right to treat an early departure or reduction in the number of nights or apartments booked as a cancellation and apartments may then be re-let and cancellation charges will apply. If pricing is provided based on a minimum length of stay and the total number of nights reduces as a result of early departure, we reserve the right to increase the rate per night, retrospectively, from the first day of the reservation.
Non-arrivals: will be treated as a cancellation and you will be responsible for the cancellation fee.
Please note that transaction fees are not refundable in the event of a cancellation.
4.5 Notice Period
Your notice to vacate and cancellation policy is unique to the property you reserve. 2 Wheels Tours will communicate this policy to you via email at the time of booking.
5.1 Changes by Us
We do not expect to have to make any changes to your booking however occasionally bookings have to be changed or canceled or errors in information or other details corrected and we reserve the right to do so. If this does happen, we will let contact you as soon as possible. If a change must be made or your booking must be canceled we will, where possible, offer you an alternative apartment of similar type and standard in a similar location for the same period. If you do not wish to accept a change or any alternative apartment offered or we cannot offer you a suitable alternative apartment, you may be entitled to cancel your booking and receive a refund unless this is the result of an Event beyond our Control – see below. You should tell us as soon as possible whether you wish to accept any change or alternative apartment offered or alternatively if you want a refund.
Events beyond our control include but are not limited to the following: the act of God, an outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any license or consent), fire, flood, lightning, explosion, fog or bad weather, epidemic, interruption or failure of a utility service (including but not limited to electricity, gas, water or telecommunications), renovations and building work undertaken at the property or in the local area, strikes, lockouts or boycotts, embargo, blockade.
6.1 Insurance
We cannot accept liability for the theft and/or damage of your personal belongings during your stay. Therefore we advise you to take appropriate renters insurance. In addition, we advise you to ensure you have taken appropriate travel insurance to cover any unexpected cancellation or medical expenses.
7.1 Website
Reasonable care has been taken to ensure that the content of our website (and/or other means of promotion or advertising) is correct but it is subject to amendment at any time without notice. All content on our website (and/or other means of promotion or advertising) is published in good faith but you acknowledge that we cannot check the accuracy of all information provided. Given the above factors, we do not warrant that any of the content on our website (and/or other means of promotion or advertising) accurately or completely describes any of the apartments. Our website may link to other websites and we are not responsible for the data policies, content or security of these linked websites. Our website (and/or other means of promotion or advertising) will only have a general representation of the accommodation shown. Actual apartment size, design, fixtures, furnishings and facilities may vary.
8.1 Liability
If you choose to book an apartment operated by one of 2 Wheels Tours's supplier partners, unless otherwise agreed, 2 Wheels Tours acts solely as an intermediary between you and the supplier for the duration of these reservations, and any additional terms and conditions of that supplier will apply to this booking. Upon request, we will endeavor to make any additional terms and conditions applicable to your booking available to you.
9.1 Your Accommodation
All apartments are offered as serviced apartments and are only to be used as temporary or holiday accommodation for you, or your company. They are not for use as the principal, additional home or residence of guests; you will not be entitled to a tenancy or an assured shorthold or assured tenancy. No relationship of landlord and tenant is created and no statutory security of tenure exists now or when the period of occupation ends. If you or any member of your party fails to vacate at the end of the period you will be charged the appropriate accommodation charges for the continued period of occupation. No persons other than the guests have the right to use the apartment.
We cannot guarantee an exact apartment number prior to arrival. The maximum number of guests in an apartment is determined by the number of beds in the apartment. If the maximum number is exceeded then we may refuse access to the accommodation and/or reserve the right to charge for additional apartments.
9.2 Check-in and Check-out Times
Apartments are usually available from 4pm on the day of arrival to 11am on the day of departure. Some properties may differ in their arrival and departure times - we will clarify this if applicable. Early arrival or late departure may be available for an additional charge but in most cases, they cannot be guaranteed unless booked from the night before arrival or for the night after departure.
9.3 Key Collection
Key collection details will be provided prior to arrival in your welcome letter. Some of our apartments don’t have a 24h reception desk, therefore it is mandatory that you tell us the date and time of your arrival so that we may arrange a personal meet & greet service in order to hand over your keys. In these cases it essential that you let us or our supplier know ahead of time if you anticipate any delays or changes to your arrival day/time so that we can re-organise the meet & greet service.
9.4 Departure
The procedure for departure will be confirmed in advance of your departure date.
9.5 Pets
Pets are not allowed in the apartments.
Housekeeping: If your apartment includes cleaning services you will be notified of the cleaning schedule upon request. If the cleaners cannot gain access to your apartment for any reason during the regular cleaning day/time, please be informed that a clean may not be able to be rescheduled during the same week. Should you wish to reschedule during the same week there may be an additional charge. However, regular services will be expected to continue the following week. If for any reason you wish to change your regular clean, we must be notified in writing at least 48 working hours in advance (for example, if your clean is on a Monday, we must be notified no later than Thursday with regards to any change of date). If you wish to have your apartment cleaned more regularly additional charges will apply; to be confirmed upon request.
Apartment Access: Routine maintenance is carried out regularly by the property’s management team. In the event access is required, we will attempt to notify you at least 24 hours in advance, except in the event of an emergency when we require immediate access.
Internet Access: Information about Internet access will be provided at time of booking and on arrival. Access is subject to 2 Wheels Tours’s acceptable use policy and at peak times the bandwidth available for connection to the Internet may be under pressure due to the number of people connecting to the Internet, both internally and externally. 2 Wheels Tours recommends that activities requiring increased bandwidth such as Skype, Movie/TV streaming is limited at these times. Guests must not interfere, move or disconnect any equipment relating to the provision of the Internet access and must not use the connection for any illegal or immoral purpose (including but not limited to file sharing) and 2 Wheels Tours reserves the right to pass on any record to the authorities should 2 Wheels Tours be made aware of any such use. 2 Wheels Tours reserves the right to disconnect a guest at any time without notice if, in 2 Wheels Tours’s opinion they breach any of these terms and conditions.
Keys: Guests will be provided with a set of keys/fobs/access card to access the property and the apartment and parking space, where applicable. Additional sets can be provided on request. It is your responsibility to ensure you are in possession of these at all times and that they are returned at the end of your stay. An additional charge will be made for replacements and if we are required to provide access due to lost or forgotten keys.
Interruption to services: We will make every effort to ensure that guests enjoy a peaceful stay, however, cannot guarantee or be held responsible for any failure or interruption of services to the apartment or the building, including electricity, air conditioning, water or any damage to telephone, broadband/ internet and other communications, including disruption or noise caused as a result of repair works being carried out in another part of the property. Where we are made aware of such failure or interruption we will endeavour to rectify such services within a reasonable period of time at our apartments, and will use reasonable endeavours to ensure any preferred supplier is made aware of, and rectifies, such problems within a reasonable period.
Emergency Services: Our suppliers are available to ensure your stay is as comfortable and enjoyable as possible. Contact details for after-hours needs are made available in your welcome letter.
11.1 Health and Safety
Health and Safety of all our guests is paramount to us. On arrival, you should familiarise yourself with the layout of the apartment and building and the health and safety procedures specific to your apartment.
12.1 Quality and Feedback
We are committed to providing superior service. We welcome your feedback and you will be asked to complete a guest satisfaction survey upon arrival as well as after departure. We value this feedback which provides us with useful information on how we can improve our services further.
13.1 Complaints
In the unlikely event that you are dissatisfied with any aspect of your accommodation please notify 2 Wheels Tour’s management team as soon as possible. If you do not give us the opportunity to resolve a problem during your stay, this may affect the final outcome of any complaint received. We aim to deliver an exceptional experience, but in the unlikely event that you are dissatisfied with our service, please contact us by e-mail info@2wheelstours.com
No Liability for Credit Card Transactions
2wheelstours makes all reasonable efforts to ensure that all credit card and debit card transactions are secure. HOWEVER, if unauthorized charges appear on your credit card or debit card statement for any card used on this website at any time during or after you make your reservation, conduct your transaction or disclose your card details on this website, 2wheelstours shall not be liable or responsible in any way in respect of any damage or loss of whatsoever nature suffered by you arising from or in any way connected with said use, transaction or disclosure, subject only to any statutory rights which you may have.
No Liability
a. Prior to making a booking, you should ensure that you have reviewed the travel services provider's terms and conditions and that they are acceptable to you.
b. 2wheelstours shall not accept any liability for losses, additional expenses or any claim for any obligatory hangs in accommodation or other travel services due to your sickness, weather, strikes or any other cause. All such losses, additional expenses or claims will be borne by you unless otherwise agreed.
Neither 2wheelstours.com nor any of its directors, employees, affiliates or other representatives will be liable for loss or damages arising out of or in connection with your use of any information, products, services, and/or the materials offered through this website, including but not limited to, loss of data, income profit or opportunity, loss of or damage to property and claims of third parties, or any indirect or consequential loss or damage, or such loss or damages were reasonably foreseeable.
Modification of these terms and conditions
2wheelstours reserves the right to change these terms as well as the contents of this website for any reason and without notice, and without liability to you, any other user or any third party. This right shall not affect the terms accepted by you upon making a legitimate reservation or purchase using this website. You should check these Terms for any changes each time you access the website.
You undertake to (2wheelstours.com) that you will not use this website for any purpose that is unlawful or prohibited by these Terms.
You confirm that you are of sufficient legal age to use this website and to create binding legal obligations for any liability you may incur as a result of the use of this website. You understand that you are financially responsible for all uses of this website by you and those using your information.
Other Provisions
Any dispute that may arise as a result of access to / use of these websites shall be governed by the Laws of the Republic of Turkey, and the place of jurisdiction for the settlement of such disputes is Antalya Courts. In case of any disputes arising between the parties, the records of 2 Wheels Tours shall be taken as a basis.